Privacy & Cookie Policy

Last Updated: July 8, 2026

Polypack, Inc. respects your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose and protect information when you visit our website, use our online services, contact us, request a quote, create or manage an account, opt in to SMS/text messaging or interact with our online content.

 

Who We Are

Polypack, Inc.
3301 Gateway Centre Blvd
Pinellas Park, FL 33782
Website: www.polypack.com
Email: info@polypack.com

 

Website, App and Online Services

Polypack, Inc. operates www.polypack.com and may also provide related online services, app features, customer portals, account tools, digital forms, communication tools and SMS/text messaging services, collectively referred to in this policy as the “Service.”

This Privacy & Cookie Policy applies when you visit our website, use our Service, create or manage an account, submit information through our online forms, request a quote, interact with our digital tools or communicate with us by email, phone or SMS/text message.

By accessing or using the Service, you agree to this Privacy & Cookie Policy. If you do not agree with this policy, please do not access or use the Service.

 

Information We May Collect

We may collect information that you provide directly to us, including:

• Name

• Company name

• Email address

• Phone number, including mobile phone number

• Message details

• Product, packaging or project information submitted through forms

• Quote request information

• Service or support request information

• Account registration information, where applicable

• Login or account authentication information, where applicable

• Billing and payment information, where applicable

• Service usage information

• Security, verification or account activity information

• SMS/text messaging opt-in consent, where applicable

• Any other information you voluntarily provide

We may also collect certain technical information automatically when you visit our website or use our Service, including:

• IP address

• Browser type

• Device type

• Operating system

• Device identifiers, where applicable

• Pages visited

• Features accessed

• Referring website

• General location information

• Usage data, timestamps and log data

• Website interaction and performance data

• Cookie and consent preferences

• Analytics information

 

SMS/Text Messaging Data

When you opt in to receive SMS/text messages from Polypack, Inc., we may collect:

• Your mobile phone number

• Your SMS opt-in consent and the date/time it was provided

• Message delivery and interaction data

• Opt-out requests and the date/time they were submitted

 

How We Use Information

We may use information to:

• Respond to quote requests, contact forms and customer inquiries

• Provide information about our packaging machinery, service and support

• Provide, operate, maintain and improve our website, app features, customer portals and related online services

• Create, manage and support customer accounts, where applicable

• Process transactions and send billing-related communications, where applicable

• Send one-time passwords, verification codes, login confirmations and account authentication messages, where applicable

• Send account notifications, service updates, security alerts and important account-related information

• Send quote follow-ups, product inquiry responses, service updates, appointment reminders and customer support messages

• Send marketing or promotional SMS messages only if you have separately and explicitly opted in

• Improve website performance and user experience

• Measure website traffic and marketing performance

• Display embedded content, such as videos or maps

• Monitor and analyze usage trends

• Detect, prevent and address fraud, abuse, security issues and technical problems

• Maintain website and Service security and functionality

• Comply with legal, regulatory and business obligations

 

SMS/Text Messaging Policy

If you opt in to receive SMS/text messages from Polypack, Inc., you may receive messages related to product inquiries, quote requests, service updates, appointment reminders, customer support, equipment information, trade shows, company updates, account notifications, verification codes, login confirmations, security alerts, billing reminders or marketing communications, depending on the consent you provided and the services you use.

Consent to receive SMS messages is not a condition of purchase or use of the Service.

Marketing and promotional SMS messages are sent only with your separate, explicit opt-in consent.

Message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary.

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. After opting out, you may receive a confirmation message and we will stop sending SMS messages to your number unless you re-subscribe.

For help, reply HELP to any SMS message you receive from Polypack, Inc. You may also contact us at info@polypack.com.

Carriers are not liable for delayed or undelivered messages.

 

SMS Data Sharing

Polypack, Inc. does not sell, rent or share your personal information with third parties for their own marketing purposes.

No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information will not be sold, rented, loaned, traded, leased or otherwise transferred to any third parties, including lead generators, data brokers or other entities, for marketing or promotional purposes.

 

Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the site function, understand website performance, support embedded content and improve our marketing.

Cookies are small files stored on your browser or device. Some cookies are necessary for the website to work. Others are optional and are used only with your consent where required.

 

Types of Cookies We Use

 

Essential Cookies

These cookies are necessary for the website to function properly. They may support security, page navigation, consent management and basic website features. Essential cookies cannot usually be disabled through our cookie banner.

Examples may include Wix website functionality and Usercentrics consent management.

 

Analytics Cookies

Analytics cookies help us understand how visitors use our website, which pages are visited and how the site performs. This information helps us improve our website and content.

Examples may include Google Tag Manager, WEB-STAT or similar analytics tools.

 

Marketing and Advertising Cookies

Marketing cookies may be used to measure advertising performance, support conversion tracking, display embedded media or help us understand the effectiveness of our marketing campaigns.

Examples may include Google-related advertising tools, video players such as YouTube or Vimeo and other marketing technologies if enabled.

 

Functional and Embedded Content Cookies

Some website features, such as embedded videos or maps, may use third-party services. These services may place cookies or collect information when they are loaded. If you do not allow the related cookie category, some embedded content may be blocked until you update your cookie preferences.

Examples may include Google Maps, YouTube or Vimeo.

 

Cookie Consent and Preferences

When you visit our website, you may see a cookie banner that allows you to accept all cookies, deny non-essential cookies or manage your preferences.

You can change your cookie settings at any time by clicking the Cookie Settings or Privacy Settings link in the footer of our website.

If you deny non-essential cookies, some videos, maps or third-party features may not load.

 

Third-Party Services

We may use third-party services to operate, analyze and improve our website and Service. These services may process information according to their own privacy policies.

Third-party services on our website or Service may include:

• Wix website services

• Usercentrics consent management

• Google Tag Manager

• Google Analytics or Google-related services, if enabled

• WEB-STAT

• YouTube

• Vimeo

• Google Maps

• SMS delivery providers, where applicable

• Payment processing providers, where applicable

• Hosting, security, analytics, customer support and communication providers

We review and categorize these services through our consent management tool so that non-essential services are controlled by visitor consent where required.

 

How We Share Information

We may share information with service providers that help us operate our website and Service, manage communications, analyze website performance, provide SMS delivery, process payments, maintain security, host digital tools or support business operations. These service providers may only use information as necessary to provide services to Polypack, Inc.

We may disclose information if required by law, regulation, legal process or governmental request.

In connection with a merger, acquisition, reorganization or sale of assets, information may be transferred as part of that transaction.

We may share information for any other purpose with your explicit consent.

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

SMS opt-in data and consent will not be shared with any third parties.

 

Do Not Sell or Share My Personal Information

We do not sell personal information in the traditional sense. However, some privacy laws define “sale” or “sharing” broadly to include certain advertising, analytics or marketing technologies.

California residents and other eligible users may use the Your Privacy Choices or Do Not Sell or Share My Personal Information link in the footer of our website to manage applicable privacy choices.

 

California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the right to:

• Know what personal information we collect

• Request access to personal information

• Request deletion of personal information

• Correct inaccurate personal information

• Opt out of certain sharing or sale of personal information

• Limit certain uses of sensitive personal information, where applicable

• Not be discriminated against for exercising privacy rights

To submit a privacy request, contact us at info@polypack.com.

We may need to verify your request before responding.

 

Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access to, correction of or deletion of your personal information. You may also have the right to request a copy of certain information in a portable format, where technically feasible and legally required.

You may opt out of marketing emails by using the unsubscribe link in any marketing email you receive from us.

To opt out of SMS messages, reply STOP to any SMS message you receive from Polypack, Inc.

To exercise privacy rights or submit a request, contact us at info@polypack.com.

 

How We Protect Information

We use reasonable administrative, technical and organizational safeguards to help protect information from unauthorized access, alteration, disclosure or destruction.

However, no website, system or method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including business, legal, accounting and reporting needs.

SMS opt-in consent records may be retained for the duration of the messaging relationship and for a reasonable period thereafter to document compliance.

 

Links to Other Websites

Our website and Service may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. Please review the privacy policies of any third-party sites you visit.

 

Children’s Privacy

Our website and Service are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

 

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website or Service after any changes means you accept the updated Privacy & Cookie Policy.

 

Contact Us

If you have questions about this Privacy & Cookie Policy or wish to submit a privacy request, please contact us:

Polypack, Inc.
3301 Gateway Centre Blvd
Pinellas Park, FL 33782
Email: info@polypack.com
Website: www.polypack.com